Refund and Returns Policy

Refund & Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. However, if you are not happy with your order, we offer a 30-day return policy with the following terms and conditions:

1. Types of Products

We sell a variety of herbal products. For health and safety reasons, opened or used products are non-returnable. We only accept returns on unused, unopened, and undamaged items.

2. Return Window

You have 3 days from the date of delivery to initiate a return request. Unfortunately, returns requested after this period will not be accepted.

3. Condition of Items

Returned items must be:

• Unused, unopened, and in their original packaging.
• If the product is opened or used, it is not eligible for a return.
• Please ensure the product is in the same condition as when it was delivered.

4. Return Process

To initiate a return:

• Contact us via email at [Your Contact Email] within 3 days of receiving your order.
• Provide your order number, a brief explanation of the reason for the return, and photos of the unopened product if applicable.
• Our team will review your return request and send instructions on how to proceed.

5. Return Shipping

• The customer is responsible for the cost of return shipping.
• We do not provide return shipping labels. Customers must arrange and pay for their own return shipping.
• We recommend using a trackable shipping service to ensure the product is safely returned to us.

6. Refund Method

• We will issue a refund for the returned items, provided they meet the above criteria.
• Refunds will be processed once the returned product is received and inspected.
• Refunds will be issued to the original payment method used during purchase.
• Please allow 7-10 business days for the refund to appear in your account after we process it.

7. No Exchange Policy

We do not offer exchanges. If you would like a different product, please return the original item for a refund and place a new order.

8. Defective or Damaged Items

If your product is defective or damaged during shipping:

• Contact us immediately at [Your Contact Email] with your order number and photos of the damaged product.
• We will arrange for a full refund or send a replacement, at your choice, if the item is defective or damaged.
• In cases of damage during shipping, we will cover the cost of return shipping.

9. Sale and Clearance Items

Items purchased on sale or during clearance are final sale and non-returnable, unless the product is defective or damaged.

10. International Returns

For international orders:

• We do accept returns from international customers, but the customer is responsible for the cost of return shipping.
• Customs fees and taxes are the responsibility of the customer and are non-refundable.
• Return processing times may be longer for international returns.

11. Restocking Fees or Other Charges

• We do not charge a restocking fee for returns.
• However, the customer is responsible for all return shipping costs.

12. Contact Information

If you have any questions or need assistance with a return:

• Please contact our customer support team at customersupport@ayurtam.in or 9151441539.
• We aim to respond to all inquiries within 24-48 hours.

This policy covers all the important aspects of the return process for your herbal products. You can adjust any specific details, such as contact information or refund timelines, based on your needs.